The white glove logistics is considered the most complicated specialty area for many of the supply chains. The white glove services are specialised features that a shipper can define for their specific requirements for a project in the RFPs, while service providers assess carefully the scope of work done with accurate pricing.
Possible problems may arise when typical freight companies try to offer solutions along with the merchandise using a variety of suppliers. For instance, a logistics director of an electronics company lately complained that his business was billedwith accessorial fees by the freight forwarder. The RFP of the manufacturer didn’t clearly indicate the customers’ requirements, so the forwarder provided a solution that didn’t address some of the needs. Hence, the agreed price covered only some of the actual services required.
More importantly, the forwarder didn’t have the relevant equipment and control required for the project. Some of its services were outsources and they had no expertise to cover all service requirements. The arrangement resulted in displeased and furious customers, expensive logistics cost, and product loss and damages.
Stating Your Expectations
Below are guidelines to ensuring the RFP will provide possible service providers that do white glove logistics services for your needs.
- Use Metrics When Possible: People will have to interpret and miscalculate if there are vague information. Rather than having descriptions, you can pinpoint specific numbers to assist the provider to enhance exact pricing and examine a match with abilities.
- Determine the Handling Features: Emphasise the shipments’ vulnerability to damage, packaging characteristics and weight ranges. This information enables the provider to evaluate your equipment and labour needs.
- Provide Samples of the Toughest Customer Deliveries: If the customer requires an hour-long delivery, mention this information to installation technicians.
- Describe Liability: Indicate the shipments’ retail and replacement costs; and determine the liability prerequisites to expect from the provider.
Considering the Big Picture
If you have considered a white glove logistics service for your business to business, home pickup or delivery, installation services, you need to consider the importance of execution and know your needs and the customers. You also need to evaluate if suppliers have the capabilities to render the service for a reasonable price. If they do so, then you can have a successful logistics programme.